Order
Once we have successfully received your order, you will receive a confirmation of receipt by email within 24 hours. Please also check your spam folder.
Once we have successfully received your order, you will receive a confirmation of receipt by email within 24 hours. Please also check your spam folder.
No problem! Simply contact us using the contact form .
No problem! Simply contact us using the contact form .
The decision is entirely up to you. You can also complete your order as a guest. However, the ordering process is simplified and accelerated with a user account.
The decision is entirely up to you. You can also complete your order as a guest. However, the ordering process is simplified and accelerated with a user account.
After successfully placing your order, you will see the current status of your order in your user account.
After successfully placing your order, you will see the current status of your order in your user account.
We are sorry if your order did not arrive in perfect condition. Please contact us as soon as possible using the contact form .
If the package is already damaged upon delivery, please document the damage. It is up to you whether you accept the package or have it returned.
Packages that are already damaged upon delivery must be reported within 7 days.
We will try to verify the damage and prove that you actually received a damaged product. If we are unable to do so, we will unfortunately not be able to exchange the product or refund the amount.
We are sorry if your order did not arrive in perfect condition. Please contact us as soon as possible using the contact form .
If the package is already damaged upon delivery, please document the damage. It is up to you whether you accept the package or have it returned.
Packages that are already damaged upon delivery must be reported within 7 days.
We will try to verify the damage and prove that you actually received a damaged product. If we are unable to do so, we will unfortunately not be able to exchange the product or refund the amount.
payment
We offer the following payment methods:
- American Express
- Klarna
- PayPal
- maestro
- Mastercard
- UnionPay
- VISAS
You can also find all our payment methods in our footer.
We offer the following payment methods:
- American Express
- Klarna
- PayPal
- maestro
- Mastercard
- UnionPay
- VISAS
You can also find all our payment methods in our footer.
Yes, your order must be paid for before shipping. Once we receive your payment, we will ship your order.
Yes, your order must be paid for before shipping. Once we receive your payment, we will ship your order.
Once we have successfully received your order, we will send you an order confirmation. We will not send a separate email confirming receipt of payment.
Once we have successfully received your order, we will send you an order confirmation. We will not send a separate email confirming receipt of payment.
Shipping & Delivery Costs
We ship your order with the transport company DHL.
We ship your order with the transport company DHL.
Here you can find an overview of our shipping costs:
- Germany: 4,90€
- Austria: 6,90€
For deliveries within Germany and Austria, shipping costs are waived for orders over 60.00€.
- Remaining EU countries: 7,90€
- Switzerland & Liechtenstein: 9,90€
- Great Britain: 9,90€
- USA: 14,90€
- Canada: 14,90€
Please note that in some countries customs fees apply. These must be borne by the customer.
Here you can find an overview of our shipping costs:
- Germany: 4,90€
- Austria: 6,90€
For deliveries within Germany and Austria, shipping costs are waived for orders over 60.00€.
- Remaining EU countries: 7,90€
- Switzerland & Liechtenstein: 9,90€
- Great Britain: 9,90€
- USA: 14,90€
- Canada: 14,90€
Please note that in some countries customs fees apply. These must be borne by the customer.
If we have not yet processed and shipped your order, we can still adjust it. Simply write to us using the contact form .
If we have not yet processed and shipped your order, we can still adjust it. Simply write to us using the contact form .
We at DRILLS try to process your order as quickly as possible and send you your products. Unless otherwise communicated, our products are in stock and ready for dispatch. Shipping takes 1-5 working days. Delivery within Germany takes 2-10 working days. The delivery period begins on the working day after the transfer to the bank responsible for the transfer. For all other payment methods, the period begins on the working day after the contract is concluded.
We at DRILLS try to process your order as quickly as possible and send you your products. Unless otherwise communicated, our products are in stock and ready for dispatch. Shipping takes 1-5 working days. Delivery within Germany takes 2-10 working days. The delivery period begins on the working day after the transfer to the bank responsible for the transfer. For all other payment methods, the period begins on the working day after the contract is concluded.
Care instructions
Returns & Exchanges
Make sure the item is in perfect condition with all tags attached. Dirty or worn clothing cannot be returned. Make sure to return the item within 14 days of receiving the goods.
Make sure the item is in perfect condition with all tags attached. Dirty or worn clothing cannot be returned. Make sure to return the item within 14 days of receiving the goods.
Go to our returns portal and register your return within 14 days of receiving the goods. You will need your order number and must state the reason for the return. Once the return is confirmed, you will receive a shipping label by email that you must print out and attach to your package.
Go to our returns portal and register your return within 14 days of receiving the goods. You will need your order number and must state the reason for the return. Once the return is confirmed, you will receive a shipping label by email that you must print out and attach to your package.
After we have received and inspected your return, we will refund the purchase amount minus return shipping costs to the original payment method used. This process can take up to 10 days, depending on the payment method. Please keep the receipt of postage until you have received confirmation of the return.
After we have received and inspected your return, we will refund the purchase amount minus return shipping costs to the original payment method used. This process can take up to 10 days, depending on the payment method. Please keep the receipt of postage until you have received confirmation of the return.
You have to cover the return costs yourself. The amount of the costs depends on where you live. For example, returns within Germany cost €4.90, for Austria €6.90, and for other EU countries as well as Switzerland and Great Britain the costs vary between €7.90 and €9.90. Returns from the USA and Canada each cost €14.90. The return costs will be deducted from the refund.
You have to cover the return costs yourself. The amount of the costs depends on where you live. For example, returns within Germany cost €4.90, for Austria €6.90, and for other EU countries as well as Switzerland and Great Britain the costs vary between €7.90 and €9.90. Returns from the USA and Canada each cost €14.90. The return costs will be deducted from the refund.
Vouchers
No. We only offer our gift card as an electronic voucher. After ordering, you or the recipient will receive an email with an individual voucher code in the previously selected value.
No. We only offer our gift card as an electronic voucher. After ordering, you or the recipient will receive an email with an individual voucher code in the previously selected value.
Our vouchers are available in four different denominations: €10, €25, €50 and €100.
Our vouchers are available in four different denominations: €10, €25, €50 and €100.
Yes. When purchasing the gift card, select "I would like to send this as a gift". Here you can enter the recipient's email address and a personal greeting message. We will send this directly to the recipient.
Yes. When purchasing the gift card, select "I would like to send this as a gift". Here you can enter the recipient's email address and a personal greeting message. We will send this directly to the recipient.
The gift card can be redeemed an unlimited number of times.
The gift card can be redeemed an unlimited number of times.